Nitya Jois

Led end-to-end platform discovery and ecosystem audit for a Circle-based learning community, aligning stakeholder goals and benchmarking engagement models.

Defined user segments, journeys, and JTBD — restructuring community architecture and onboarding/content systems.

Designed engagement rituals and learning programs driving sustained participation and brand presence.

Consolidated marketing and automation ecosystem, redesigning web experience to improve onboarding clarity and conversion.

Mentored 50+ professionals through the end-to-end UX process, building confidence in research and design decision-making.

Facilitated 0→1 product challenges across healthcare, wellbeing, finance, and mobility domains, delivering hands-on workshops in prototyping, storytelling, and design thinking.

Created standardized discovery artifacts (research plans, synthesis frameworks, journey maps, storyboards) that accelerated validation cycles and achieved 90% learner satisfaction.

Independently defined and led the end-to-end process for defining city key metrics, conducting extensive market/literature research and expert interviews.

Leveraged advanced data storytelling to translate complex city scores into compelling, user-tested design visualizations using PowerBI and RStudio.

Condensed a 72-page research report into a 7-slide presentation, garnering 90% stakeholder buy-in and serving as the guiding document for future firm-wide strategy.

Led end-to-end UX design for a large-scale B2B logistics SaaS platform, conducting qualitative research across a complex, multi-role customer ecosystem.

Synthesized research into a clear experience strategy, developing personas, journey maps, and prioritization frameworks that informed product, design, and engineering decisions.

Supported the design of wireframes and mid- to high-fidelity prototypes within an enterprise design system, redesigning 25+ onboarding and operational screens using role-based access models.

Partnered closely with product managers and engineers, driving a 2x increase in recommendation intent and reducing iteration cycles by 45% through usability testing and feedback.

Led end-to-end discovery for DANK craft brewery, conducting stakeholder interviews, behavioral observation, and hospitality benchmarking to define social dining patterns and brand engagement drivers.

Translated insights into an award-winning, multi-sensory hospitality environment — designing spatial zoning, interaction touchpoints, and ambience strategy that drove strong customer affinity and social media traction.

Spearheaded research and experience strategy for LVL AWSM sustainable workplace initiative, studying links between biophilic design, employee wellbeing, and productivity outcomes.

Designed a three-pillar workplace experience framework (Health, Happiness, Knowledge) integrating sustainability systems, wellness infrastructure, and spatial behavior design — recognized among India’s Top 5 Smart Solutions.

Led stakeholder research and journey architecture for a renewable energy experience center, mapping narrative flows, content hierarchy, and technology integration opportunities creating an immersive brand storytelling environment.

Progressed from Junior Designer to Lead Experience Strategist in 3 years, expanding scope from execution to research leadership, client strategy, and experience vision-setting.

Managed cross-functional collaboration across designers, engineers, contractors, and vendors, aligning research insight with feasibility, budget, and delivery timelines.

Facilitated 15+ co-creation workshops translating business goals and brand narratives into actionable experience strategies and spatial frameworks.

Led end-to-end customer experience strategy for 5+ premium retail locations, implementing a distinctive 'Brand-Exclusive-Colorful' design language that optimized product discovery and conversion.

Designed 5 high-street and mall retail locations, establishing a repeatable design system that balanced brand consistency with site-specific adaptation to varied footprints and demographics.

Developed comprehensive retail design standards, including facade treatments, fixture specifications, and lighting design, which optimized compact footprints for maximum merchandising impact and sales per square foot.

Executed technical documentation and vendor coordination, managing contractor relationships to ensure precise design intent translation through construction and installation phases.